Dashboard Issues

This page covers common issues with the FixPanic dashboard at app.fixpanic.com.

Login Problems

Cannot Sign In

Symptoms: Login fails with error message or doesn't redirect.

Solutions:

1. Verify credentials:

   • Check email spelling
   • Ensure password is correct
   • Check Caps Lock is off

2. Try password reset: Click "Forgot Password" and follow the email instructions.

3. Check email verification: Some accounts require email verification. Check your inbox (and spam folder).

4. Clear browser cache:

   • Clear cookies for app.fixpanic.com
   • Try incognito/private mode

OAuth Login Fails

Symptoms: Google or GitHub login doesn't complete.

Solutions:

1. Ensure popup blocker allows popups from app.fixpanic.com
2. Try a different browser
3. Check that you're not blocking third-party cookies
4. Verify your OAuth account email matches your FixPanic account

Session Expired

Symptoms: Suddenly logged out or "Session expired" message.

Solutions:

• Log in again (sessions expire after inactivity)
• Check if you're logged in on multiple devices
• Clear browser cookies and try again

Loading Issues

Dashboard Won't Load

Symptoms: Blank page, spinning loader, or error message.

Solutions:

1. Check internet connection: Try loading other websites.

2. Check status page: Visit status.fixpanic.com for outages.

3. Clear browser cache:

   • Press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac)
   • Or clear cache in browser settings

4. Try a different browser: Firefox, Chrome, Safari, or Edge.

5. Disable browser extensions: Ad blockers or privacy extensions may interfere.

Slow Performance

Symptoms: Dashboard is sluggish or unresponsive.

Solutions:

1. Check your internet speed
2. Close unnecessary browser tabs
3. Disable unnecessary browser extensions
4. Try a different browser
5. Check status page for known issues

Cluster Issues

Can't Create Cluster

Symptoms: "Create Cluster" fails or shows error.

Solutions:

Cluster Shows Unhealthy

Symptoms: Cluster health is red or "Unhealthy".

Diagnostic Steps:

1. Check agent on server:

   fixpanic agent status

2. Verify agent is running:

   sudo systemctl status fixpanic-connectivity-layer

3. Check connectivity:

   nc -zv socket.fixpanic.com 9000

4. Restart agent if needed:

   sudo fixpanic agent restart

Can't Delete Cluster

Symptoms: Delete button disabled or shows error.

Solution: Remove all agents first:

1. Go to cluster detail page
2. Delete all agents in the cluster
3. Return to cluster settings
4. Click Delete Cluster

Agent Issues

Agent Not Showing in Dashboard

Symptoms: Installed agent doesn't appear in the Agents list.

Solutions:

1. Verify installation succeeded:

   fixpanic agent status

2. Check credentials match: Ensure the agent-id matches your cluster.

3. Wait a moment: It may take up to 30 seconds for new agents to appear.

4. Refresh the dashboard: Press F5 or click refresh.

Agent Status Not Updating

Symptoms: Agent status in dashboard doesn't reflect reality.

Solutions:

• Refresh the page
• Check status page for delays
• Wait for next heartbeat (30 seconds)

Agent Failed to Deploy

Symptoms: Agent shows "Failed" status.

Check dashboard for error details, then:

1. View agent logs in dashboard
2. Check server logs via CLI
3. Verify server meets requirements
4. Check for resource constraints

Billing Issues

Insufficient Credits Error

Symptoms: Operations fail with "Insufficient credits".

Solutions:

1. Go to Settings > Billing
2. Check wallet balance
3. Click "Top Up" to add credits
4. Or wait for monthly subscription grant

Payment Failed

Symptoms: Payment doesn't process.

Solutions:

1. Verify card details are correct
2. Check card isn't expired
3. Ensure sufficient funds
4. Contact your bank if needed
5. Try a different payment method

Missing Subscription Grant

Symptoms: Monthly credits not appearing.

Solutions:

• Check billing cycle date in Settings
• Verify subscription is active
• Contact support if grant is overdue

Display Issues

Broken Layout

Symptoms: Elements overlapping, missing, or misaligned.

Solutions:

1. Clear browser cache
2. Disable browser zoom (set to 100%)
3. Try different browser
4. Report if issue persists

Missing Data

Symptoms: Tables or charts show no data.

Solutions:

• Verify you have created clusters/agents
• Check date range filters
• Refresh the page
• Check for JavaScript errors (F12 > Console)

Dark Mode Issues

Symptoms: Colors wrong or hard to read.

Solutions:

1. Toggle dark mode off and on
2. Clear cache
3. Check browser color settings
4. Report specific issues

Browser Compatibility

Supported Browsers

Mobile Browsers

The dashboard is responsive and works on:

• iOS Safari
• Android Chrome
• Other modern mobile browsers

Notification Issues

Not Receiving Notifications

Symptoms: No browser or email notifications.

Solutions:

1. Check notification settings: Settings > Notifications > Enable desired notifications

2. Allow browser notifications: Check browser permissions for app.fixpanic.com

3. Check email spam folder: Add [email protected] to contacts

Too Many Notifications

Solutions:

1. Go to Settings > Notifications
2. Disable notification types you don't need
3. Set up notification schedules/quiet hours

Getting More Help

If these solutions don't work:

1. Check status page: status.fixpanic.com

2. Gather information:

   • Browser version (Help > About)
   • Screenshot of the issue
   • Console errors (F12 > Console)
   • Steps to reproduce

3. Contact support:

   • Email: [email protected]
   • Discord: discord.gg/fixpanic