Chat Issues

This page covers common issues with the FixPanic Chat interface at chat.fixpanic.com.

Connection Issues

Chat Disconnected

Symptoms: "Disconnected" message or messages not sending.

Solutions:

1. Check internet connection: Try loading other websites.

2. Refresh the page: Press F5 or Ctrl+R (Windows/Linux) / Cmd+R (Mac).

3. Sign out and sign back in: Click your profile > Sign Out > Log in again.

4. Clear browser cache: Clear cookies and cache for chat.fixpanic.com.

Messages Not Sending

Symptoms: Send button doesn't work or messages disappear.

Solutions:

1. Check you have a cluster selected
2. Check you have an agent selected
3. Verify the agent is connected (green status)
4. Refresh the page
5. Try starting a new conversation

Slow Response Times

Symptoms: Agent takes a long time to respond.

Possible causes:

Agent Not Responding

Agent Shows as Connected but Won't Respond

Symptoms: Agent status is green but doesn't reply.

Solutions:

1. Check for pending approvals: Look for an approval request in the chat. The agent may be waiting for approval.

2. Try a simple command: Type "hello" or "test" to see if basic communication works.

3. Refresh the page: Sometimes the UI gets out of sync.

4. Start a new conversation: Click "New Chat" and try again.

Agent Shows Disconnected

Symptoms: Agent status is red or "Disconnected".

Solutions:

1. Check agent status on the server:

   fixpanic agent status

2. Restart agent if needed:

   fixpanic agent restart

3. Check network connectivity from server:

   nc -zv socket.fixpanic.com 9000

4. Review agent logs:

   fixpanic agent logs

No Agents Available

Symptoms: Agent selector is empty or shows "No agents".

Solutions:

1. Verify you have deployed at least one agent
2. Check the selected cluster has agents
3. Switch to a different cluster
4. Deploy an agent if none exist

Login Problems

Can't Sign In to Chat

Symptoms: Login fails or redirects to error page.

Solutions:

1. Verify credentials: Use the same account as the dashboard.

2. Try the dashboard first: Log in at app.fixpanic.com, then navigate to chat.

3. Clear browser data: Clear cookies for chat.fixpanic.com and app.fixpanic.com.

4. Try incognito mode: Test without browser extensions.

Session Keeps Expiring

Symptoms: Frequently logged out.

Solutions:

• Don't use "private/incognito" mode for extended sessions
• Check if cookies are being blocked
• Ensure time is synchronized on your computer

Approval Issues

Approval Not Appearing

Symptoms: Agent says it needs approval but no prompt shows.

Solutions:

1. Scroll up in the conversation
2. Refresh the page
3. Check if you accidentally dismissed it
4. Start a new conversation and try again

Can't Approve or Deny

Symptoms: Approval buttons don't work.

Solutions:

1. Refresh the page
2. Try a different browser
3. Check for JavaScript errors (F12 > Console)

Approvals Timing Out

Symptoms: Approvals expire before you can respond.

Solutions:

• Respond to approvals promptly
• Enable notifications to be alerted of pending approvals
• Consider whitelisting common safe commands

Streaming Issues

Response Not Streaming

Symptoms: Full response appears at once instead of streaming.

Possible causes:

1. Browser doesn't support streaming (rare)
2. Network proxy interfering
3. Browser extension blocking

Solutions:

• Try a different browser
• Disable browser extensions
• Check network/proxy settings

Response Cuts Off

Symptoms: Response stops mid-sentence.

Possible causes:

• Agent timeout
• Network interruption
• Very long response

Solutions:

• Ask the agent to continue
• Ask for shorter responses
• Refresh and try again

Display Issues

Messages Not Formatting Correctly

Symptoms: Code blocks, tables, or markdown not rendering.

Solutions:

1. Refresh the page
2. Try a different browser
3. Clear browser cache

Dark Mode Problems

Symptoms: Hard to read in dark mode.

Solutions:

1. Toggle dark mode off and on (Settings or header icon)
2. Clear cache
3. Report specific issues to support

Mobile Display Issues

Symptoms: Interface broken on mobile.

Solutions:

1. Try landscape orientation
2. Use desktop mode in mobile browser
3. Try the desktop version

Deep Link Issues

Deep Link Error

Symptoms: "Deep Link Error" when opening a shared link.

Causes:

Solutions:

1. Navigate manually using the selectors
2. Ask the link creator for an updated link
3. Verify you have access to the cluster

History Issues

Conversation History Missing

Symptoms: Past conversations not showing in sidebar.

Solutions:

1. Wait for history to load (may take a moment)
2. Scroll down in the history list
3. Use search to find specific conversations
4. History is tied to your account - verify you're logged into the correct account

Can't Delete Conversation

Symptoms: Delete option doesn't work.

Solutions:

1. Hover over the conversation
2. Click the trash/delete icon
3. Confirm deletion
4. Refresh if it doesn't disappear

Model Selection Issues

Model Not Available

Symptoms: Certain models greyed out or missing.

Causes:

Model Responding Differently

Symptoms: Different behavior after changing models.

Explanation: Different models have different capabilities:

• Some are faster but less capable
• Some support images, others don't
• Costs vary by model

This is expected behavior. Choose the model that fits your needs.

Performance Issues

Chat Interface Slow

Symptoms: Laggy typing, slow scrolling.

Solutions:

1. Close unnecessary browser tabs
2. Clear browser cache
3. Disable heavy browser extensions
4. Try a different browser
5. Check system resources

High Memory Usage

Symptoms: Browser using too much memory.

Solutions:

1. Refresh the page periodically
2. Start new conversations instead of very long ones
3. Close other tabs
4. Restart browser

Getting More Help

If these solutions don't resolve your issue:

1. Check status page: status.fixpanic.com

2. Gather information:

   • Screenshot of the issue
   • Browser console errors (F12 > Console)
   • Steps to reproduce
   • Browser and OS version

3. Contact support:

   • Email: [email protected]
   • Discord: discord.gg/fixpanic