Support & Resources

Get help with FixPanic - contact support, join the community, and access resources

Need help with FixPanic? Here's how to get support and find resources.

Support Channels

Channel	Description
Documentation	You're here! Search our docs for answers to common questions.
Discord Community	Join our community for real-time help from other users and the team.
Email Support	Contact our support team directly for complex issues.
GitHub Issues	Report bugs or request features on GitHub.

Contact Information

Email Support

For technical issues or account questions:

Email: [email protected]
Response time: Within 24 hours (business days)

Include in your email:

Your account email
Description of the issue
Steps to reproduce
Screenshots if applicable
Output of fixpanic agent validate (for CLI issues)

Discord Community

Join our Discord for:

Real-time community support
Feature discussions
Announcements
Tips and tricks

Join: discord.gg/fixpanic

GitHub

For bug reports and feature requests:

CLI Issues: github.com/fixpanic/fixpanic-cli-tool/issues
General Issues: github.com/fixpanic/feedback/issues

Stay updated:

Twitter/X: @fixpanic
LinkedIn: FixPanic

Platform Status

Check the current status of FixPanic services:

Status Page: status.fixpanic.com

The status page shows:

Current service health
Scheduled maintenance
Incident history
Subscribe for updates

Support Tiers

Tier	Response Time	Channels	Included In
Community	Best effort	Discord, Docs	Free plan
Standard	24 hours	Email, Discord	Pro plan
Priority	4 hours	Email, Chat	Business plan
Dedicated	1 hour	Phone, Slack	Enterprise

Before Contacting Support

To help us resolve your issue faster, please:

1. Check Documentation

Search this documentation for your issue. Many common problems have documented solutions.

2. Check Status Page

Visit status.fixpanic.com to see if there's a known outage.

3. Gather Information

Collect these details:

For CLI issues:

# Version info
fixpanic --version

# Validation output
fixpanic agent validate

# Recent logs
fixpanic agent logs --lines=100

# System info
uname -a

For dashboard/chat issues:

Browser name and version
Screenshot of the issue
Console errors (F12 > Console)
Steps to reproduce

4. Search Previous Issues

Check GitHub issues to see if your problem has been reported or solved.

Frequently Asked Questions

General

Q: Is FixPanic free to use? A: FixPanic offers a free tier with limited features. Paid plans provide more agents, clusters, and support. See Billing.

Q: What platforms are supported? A: Linux, macOS, and Windows. See Platform Support.

Q: Is my data secure? A: Yes. See our Security documentation for details.

Installation

Q: How do I install FixPanic? A: Run curl -fsSL https://install.fixpanic.com/install.sh | bash. See Installation.

Q: Can I install without root/sudo? A: Yes, user-mode installation is supported. See Installation.

Usage

Q: How do I deploy my first agent? A: See our First Deployment guide.

Q: What commands can agents execute? A: Safe diagnostic commands by default. See Security for details.

Q: How do approvals work? A: See Approvals & Whitelisting.

Billing

Q: How does billing work? A: FixPanic uses a credit-based system. See Billing.

Q: Can I get a refund? A: Contact [email protected] to discuss refund requests.

Resources

Documentation Sections

Section	Description
Getting Started	New user guide
CLI Reference	Command-line tool documentation
Dashboard	Web interface guide
Chat	Chat interface guide
Core Concepts	Architecture and concepts
Troubleshooting	Problem solutions